Support
Need help with Shotivo? Start with the basics below.
Frequently asked questions
How do I capture a screenshot?
Press the global shortcut (configurable in Settings, defaults to ⌘⇧9) and drag to select a region. You can also capture a window or the full screen from the menu bar.
Why is my screenshot blank or capture fails?
macOS requires Screen Recording permission. Open System Settings → Privacy & Security → Screen Recording, enable Shotivo, then restart the app.
Where are screenshots saved?
By default to ~/Pictures/Shotivo/. Change the location in Settings → Capture.
How does sharing work?
Sharing is available on Free. After capturing, click Share (or press ⌘↩). The screenshot uploads and a URL is copied to your clipboard. Links expire after 7 days on Free; Pro links can remain live for up to 90 days (90 days by default).
Do I need an account?
No. The app works fully offline and locally. Sharing uses an anonymous installation ID, so there is no account and no email to enter.
How do I restore my Pro purchase?
Open Settings → Pro and choose Restore Purchases. Your subscription is tied to your Apple ID, not this device. Cancel anytime in App Store settings.
Get the app
Don't have it yet? Download Shotivo for macOS 12 or later.
Contact
Still stuck? Email support@shotivo.app and we'll help.